1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, mobile number, and password (stored in encrypted form).
- Booking information: trip selected, travel dates, number of passengers, seat preferences, pickup/drop details, and special requests.
- Traveller details: names, ages, gender (where required for room allocation), and government ID details when needed for travel compliance.
- Payment information: transaction references, payment status, and amount paid. Card/UPI details are processed securely by our payment partner (Razorpay) and are not stored on our servers.
- Communication data: messages sent via enquiry forms, WhatsApp, email, or customer support.
- Technical data: IP address, browser type, device information, pages visited, and cookies used to improve site performance and security.
2. How We Use Your Information
We use your information to:
- Process and confirm your travel bookings.
- Send booking confirmations, invoices, trip updates, and boarding details.
- Provide customer support and respond to enquiries.
- Process payments and refunds in accordance with our Refund Policy.
- Improve our website, packages, and user experience.
- Send promotional offers and travel updates (only if you have opted in; you may unsubscribe at any time).
- Comply with legal obligations and prevent fraud or misuse of our services.
3. Sharing of Information
We do not sell your personal data. We may share limited information with:
- Payment processors (e.g. Razorpay) to complete transactions.
- Hotels, transport operators, and local partners necessary to fulfil your booked trip.
- Technology providers who host or support our website, bound by confidentiality obligations.
- Authorities when required by law, court order, or to protect our legal rights.
4. Cookies & Analytics
Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and analyse traffic patterns. You can control cookies through your browser settings. Disabling cookies may limit some website features.
5. Data Retention
We retain personal data for as long as needed to provide our services, maintain booking records, resolve disputes, and meet legal or tax requirements. Inactive account data may be anonymised or deleted after a reasonable period.
6. Data Security
We implement appropriate technical and organisational measures—including HTTPS encryption, secure hosting, and access controls—to protect your data. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
7. Your Rights
Subject to applicable Indian law, you may request to:
- Access or correct your personal information.
- Delete your account and associated data (subject to legal retention requirements).
- Withdraw consent for marketing communications.
- Raise a complaint regarding how we handle your data.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. payment gateways, maps, social media). We are not responsible for the privacy practices of those sites. Please review their policies separately.
9. Children's Privacy
Our services are intended for users aged 18 and above. Bookings for minors must be made by a parent or legal guardian. We do not knowingly collect personal data from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.